Privacy Policy
Effective Date: October 11, 2026
At Mrityunjaya Ayurveda, we value your privacy
and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose,
store, and safeguard your information when you visit our
website, book consultations, purchase Ayurvedic medicines,
or use our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Date of birth, if provided
- Billing and shipping addresses
- State, city, and postal code
- Health-related information shared during consultation
- Appointment and consultation details
- Order and purchase history
- Payment and transaction details
Non-Personal and Technical Information
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and analytics data
- Selected delivery state and website preferences
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments.
- Provide Ayurvedic consultations and healthcare services.
- Process and manage online medicine orders.
- Arrange shipping and delivery of purchased products.
- Verify delivery availability based on your location.
- Send order confirmations and delivery notifications.
- Inform customers about courier delays and estimated delivery timelines.
- Respond to enquiries and customer support requests.
- Improve our website and services.
- Send appointment reminders and important service updates.
- Prevent fraudulent transactions and unauthorized activity.
- Comply with applicable legal and regulatory requirements.
3. Medical Information
Any health-related information shared with us during
consultations or treatment is treated as confidential
and used for providing healthcare services and related
care coordination.
We implement appropriate security measures to protect
sensitive medical information and limit access to
authorized personnel and healthcare professionals
where necessary.
4. Online Orders and Delivery Information
When you place an order through our website, we may
collect your name, contact details, billing address,
shipping address, selected delivery state, and
order information.
This information is used to process your order,
arrange delivery, communicate order status, and
provide customer support.
Delivery State Selection
Our website may allow customers to select their
delivery state to view applicable delivery information.
The selected state may be stored temporarily using
website cookies or WooCommerce session data.
This information helps us display location-specific
delivery notices, including courier-related delays
and estimated delivery timelines.
Courier Partner Information Sharing
To complete deliveries, we may share necessary
information with our authorized courier and
logistics partners, including:
- Customer name
- Delivery address
- Contact number
- Order reference number
- Package and delivery-related information
Such information is shared only to the extent
reasonably necessary for order fulfillment,
shipping, delivery, and related customer support.
5. Payment Processing
Online payments may be processed through
third-party payment gateway providers.
Depending on the payment method used,
payment providers may collect and process
transaction information in accordance
with their own privacy policies.
We do not intentionally store complete
credit or debit card details on our website.
Payment information is handled according
to the payment services and integrations
used by our business.
6. Cookies and Website Sessions
Our website may use cookies and session data to:
- Improve user experience.
- Remember customer preferences.
- Maintain shopping cart information.
- Remember selected delivery locations.
- Support checkout functionality.
- Analyze website traffic.
- Enhance website performance and security.
You can manage or disable cookies through your
browser settings. However, disabling certain
essential cookies may affect shopping cart,
checkout, or other website functionality.
7. Sharing of Information
We do not sell, rent, or trade your personal
information.
We may share necessary information with:
- Healthcare professionals involved in your treatment.
- Courier and logistics providers for order delivery.
- Payment gateway providers for payment processing.
- Website hosting and technical service providers.
- Appointment and order management service providers.
- Government or regulatory authorities when legally required.
We seek to limit such sharing to information
necessary for the relevant service and apply
appropriate confidentiality and security
safeguards.
8. Data Security
We implement reasonable technical and
organizational security measures to protect
personal information from unauthorized access,
alteration, disclosure, misuse, or destruction.
These measures may include secure website
connections, access restrictions, software
updates, and appropriate administrative controls.
However, no method of internet transmission
or electronic storage is completely secure,
and absolute security cannot be guaranteed.
9. Data Retention
We retain personal information for as long
as reasonably necessary to provide our services,
fulfill orders, maintain relevant records,
resolve disputes, and comply with applicable
legal obligations.
Retention periods may vary depending on
the nature of the information and applicable
legal requirements.
When information is no longer required,
we take reasonable steps to securely delete
or anonymize it, where appropriate.
10. Your Privacy Rights
Subject to applicable laws, you may request to:
- Access information held about you.
- Correct inaccurate or outdated personal information.
- Request deletion of eligible personal data.
- Withdraw consent where applicable.
- Request information about how your data is used.
- Raise privacy-related concerns or grievances.
Certain information may need to be retained
to comply with legal, accounting, medical,
or other regulatory obligations.
To make a privacy-related request,
please contact us using the details below.
11. Third-Party Services
Our website may contain links to third-party
websites or use external services, including:
- Google Maps
- Google Analytics
- Social media platforms
- Payment gateway providers
- Courier and logistics services
- Website hosting and email service providers
These third parties may process information
according to their own privacy policies.
We encourage customers to review those
policies when using external services.
12. Order and Delivery Notifications
Customers who place orders through our website
may receive transactional communications,
including:
- Order confirmation emails
- Payment-related notifications
- Order processing updates
- Shipping and delivery information
- Courier delay notifications
- Important order-related service announcements
These communications are intended to provide
essential information about customer orders
and are separate from optional promotional
or marketing messages.
13. Children’s Privacy
Our services may include Ayurvedic care
for children. Personal information relating
to minors is collected and processed with
appropriate parental or legal guardian
involvement and consent, as required
by applicable law.
Parents or legal guardians may contact us
regarding personal information relating
to their children.
14. Changes to This Policy
We may update this Privacy Policy periodically
to reflect changes in our services, website
functionality, legal requirements, or
data protection practices.
Any changes will be published on this page
with an updated effective date.
15. Contact Us
If you have questions, concerns, or requests
regarding this Privacy Policy or the
handling of your personal information,
please contact us:
Mrityunjaya Ayurveda
Address:
Gandhiji Rd, Nehrunagar,
Kannappa Nagar, Sanganoor,
Coimbatore, Tamil Nadu 641027
Phone:
+91 84898 81177
